Shipping Policy – Zetomart
Effective Date: 2018
Last Updated: 2025
At Zetomart, we strive to deliver your orders safely and on time. Our shipping policy ensures clear guidelines on how we process and deliver orders. Please read this policy carefully before placing an order.
1. Shipping Locations
✔️ We ship from Pakistan to all major cities and areas nationwide.
✔️ Some products are shipped directly from international suppliers (e.g., China and other countries).
✔️ The shipping source for each product is available on the product details page. Please check it before ordering.
2. Estimated Delivery Time
⏳ Orders from Pakistan: 2 to 7 business days
⏳ International Orders (China & Other Countries): 10 to 30 business days
🛑 Important: Delivery times are estimates and may vary due to factors beyond our control.
3. Reasons for Order Delays
We make every effort to deliver orders on time, but some factors may cause delays:
✔️ Courier Delays: Shipping companies may experience delays due to logistics issues.
✔️ Delivery Rider Delays: If the assigned delivery rider is unavailable or delayed, your order may take longer.
✔️ Holidays & Weekends: Public holidays, national events, or weekends may cause slight delays.
✔️ Seasonal Issues: High order volume during sales, festivals, or extreme weather conditions may impact delivery times.
✔️ Incorrect Address or Contact Number: Ensure your address and phone number are correct to avoid issues. Orders with incorrect details may be canceled.
✔️ Prepaid Orders – Payment Pending: If your payment is not confirmed, the order will be delayed until payment verification is complete.
📌 Note: We do not guarantee exact delivery dates, as external factors may impact the process.
4. Shipping Methods & Charges
✔️ Standard Shipping (Pakistan): Free or minimal charges based on order size.
✔️ International Shipping: Shipping charges depend on the supplier and country of origin.
📌 Shipping costs, if applicable, will be displayed at checkout.
5. Tracking Your Order
✔️ Once your order is shipped, you will receive a tracking number via email or SMS.
✔️ You can track your order through our website or courier service tracking page.
📞 Need help with tracking? Contact our support team:
📩 Email: zetomart.com@gmail.com
📲 WhatsApp: +92 345 8730677
6. Order Not Delivered?
If your order is delayed beyond the estimated timeframe, please:
✔️ Check your tracking number for updates.
✔️ Contact the courier company for more details.
✔️ Reach out to Zetomart’s support team for further assistance.
📌 We are not responsible for courier company delays, but we will assist you in resolving the issue.
7. Changes & Cancellations
✔️ Orders cannot be canceled after shipment.
✔️ If you need to change the address or contact details, contact us before the order is shipped.
📌 We do not offer order cancellations for “change of mind” after shipping.
8. Lost or Damaged Shipments
✔️ If your order arrives damaged or missing items, you must provide video proof of unboxing.
✔️ Missing parts without video evidence will not be eligible for returns or refunds.
📌 Read our Returns & Refunds Policy for more details.
9. Customer Support for Shipping Issues
If you face any shipping-related problems, feel free to contact us:
📩 Email: zetomart.com@gmail.com
📲 WhatsApp: +92 345 8730677
📞 Call: +92 345 8730677
10. Changes to This Shipping Policy
✔️ Zetomart reserves the right to update this policy at any time.
✔️ Continued use of our website implies acceptance of the latest policy terms.
Thank you for shopping with Zetomart! We appreciate your trust and patience while we ensure smooth and reliable delivery of your orders. 🚀