Frequently Asked Questions (FAQs)
Welcome to the Zetomart FAQ page! Below are answers to some of the most frequently asked questions by our customers. If you can’t find what you’re looking for, feel free to reach out to us anytime.
General Questions
1. What is Zetomart?
Zetomart is a premier online store based in Pakistan, offering a wide range of products including electronics, fashion, home decor, and more. We provide both local and international shipping, ensuring that our customers have access to the best products available.
Account & Orders
2. How do I create an account on Zetomart?
Creating an account is simple! Just visit our website, click on the “Sign Up” button, and fill in your details such as name, email, phone number, and a password. Once registered, you can enjoy an easier checkout process, track your orders, and stay updated on promotions.
3. How do I track my order?
Once your order is shipped, we will send you a tracking number via email or SMS. You can use the tracking number on the following courier services to check your order status:
- TCS (Tarzan Courier Service)
- Leopold Courier Service
You can also track your order directly on our website by visiting the “Track Order” page.
Payment & Billing
4. What payment methods do you accept?
We accept the following payment methods:
- Cash on Delivery (COD)
- Online Wallets (JazzCash, Easypaisa, SadaPay, NayaPay, Upaisa, Konnect HBL)
- Bank Transfer
- Debit and Credit Cards (Visa, MasterCard)
For more details, please visit our Payments Policy page.
5. What should I do if my payment fails?
If your payment fails, please ensure that:
- Your card or wallet has sufficient funds.
- The payment details you entered are correct. If the issue persists, contact our support team at zetomart.com@gmail.com or WhatsApp us at +92 345 8730677 for assistance.
Shipping & Delivery
6. What are the shipping charges?
Shipping charges depend on the destination, weight of the items, and whether they are local or international orders. Free shipping is available on select items or orders above a certain value. Check your order during checkout to see any applicable shipping fees.
7. How long will it take to receive my order?
- Local orders (within Pakistan): 2 to 7 business days.
- International orders (from China or other countries): 10 to 30 business days.
Please note that delivery times are estimated and may vary due to factors beyond our control, such as courier delays or seasonal factors.
8. Can I change my shipping address?
You can change the shipping address before your order is dispatched. Once the order is shipped, the address cannot be modified.
9. How can I resolve delivery delays?
If your order is delayed, please:
- Check the tracking information.
- Contact the courier company (TCS or Leopold).
- If needed, contact our support team for assistance.
Returns & Refunds
10. What is your Returns and Refunds Policy?
We accept returns under the following conditions:
- Returns are only accepted within 5 days of receiving the order.
- Items must be unused and in their original packaging.
- If your order is damaged or missing parts, you must provide video evidence when opening the package.
Please refer to our Returns and Refunds Policy for detailed information.
11. Can I return a product if I don’t like it?
We do not accept returns if you simply don’t like the product. Please carefully read the product details before purchasing. However, if there is a faulty or damaged item, you can return it under the terms specified in our returns policy.
Privacy & Security
12. Is my personal information safe with Zetomart?
Yes! We take the privacy and security of your personal information seriously. All your data is stored securely and used only for processing your orders and providing a better customer experience. Please read our Privacy Policy for more details.
13. Do you share my personal information with third parties?
No, we do not share your personal information with any third party without your consent, except where required by law or to fulfill your orders.
Promotions & Discounts
14. Do you offer promotions or discounts?
Yes! We frequently offer promotions, seasonal sales, and exclusive discounts. To stay updated on current offers, sign up for our newsletter or follow us on social media. You can also check our Promotions Page for ongoing deals.
15. How can I use a discount code?
If you have a discount code, enter it during checkout in the “Apply Discount” section to get your discount.
Customer Support
16. How can I contact customer support?
You can reach out to us for any inquiries or issues:
- WhatsApp Support (24/7): +92 345 8730677
- Email Support (24/7): zetomart.com@gmail.com
- Phone Support (24/7): +92 345 8730677
Terms & Conditions
17. What are your terms and conditions?
Our terms and conditions outline the rules and guidelines for using our website and services. For a detailed review, please visit our Terms and Conditions Page.
18. Can I cancel or modify my order after placing it?
Orders cannot be canceled or modified after they are shipped. If you need to make changes, please contact us as soon as possible, before the order is dispatched.
Additional Information
19. What is the shipping policy?
We provide detailed information on our Shipping Policy Page. Please review it for specifics on shipping charges, delivery times, and any potential delays.
20. How do I stay updated on new products and offers?
To receive updates on new products, sales, and exclusive offers, make sure to subscribe to our newsletter at the bottom of our homepage.
21. Where can I find more information about the products?
For detailed information about each product, including shipping sources and specifications, please check the Product Details Page on our website.
If you still have questions, feel free to contact us via any of the methods mentioned above. We are always here to assist you!
Thank you for choosing Zetomart! Happy shopping! 🌟