Returns & Refunds Policy – Zetomart
Effective Date: 2018
Last Updated: 2025
Under 5 DAys Returns only Accept
At Zetomart, we value customer satisfaction and aim to provide a transparent and fair return and refund process. Our Returns & Refunds Policy applies to all orders within Pakistan and is designed to ensure genuine claims while protecting against misuse.
By placing an order on Zetomart, you agree to the following return and refund terms.
1. Eligibility for Returns & Refunds
✔️ Customers can request a return or refund within 5 days of receiving the order.
✔️ After 5 days, returns or refunds will not be accepted.
✔️ Returns will only be accepted if the product is damaged, defective, or missing a part upon arrival.
✔️ Video proof is mandatory for all return claims.
2. Non-Returnable Cases
🚫 Returns will NOT be accepted in the following cases:
❌ No Video Proof – If you do not have a clear video showing the package being opened, the return will not be accepted.
❌ Change of Mind – If you don’t like the product or want to exchange it for another item, we do not accept returns.
❌ Partial Order Loss by Customer – If a part of the order is lost after delivery, we cannot process a return.
❌ Used or Damaged Products by Customer – If the product is used, damaged, or altered after delivery, it cannot be returned.
❌ Incorrect Product Selection by Customer – If the customer orders the wrong size, color, or variant, returns will not be accepted.
3. Accepted Return Cases
✔️ Product Received in Damaged or Broken Condition – If the product is broken upon arrival, you must provide video proof of unboxing to qualify for a return.
✔️ Missing Item from the Package – If any item is missing inside the sealed package, returns will be accepted only with video proof.
✔️ Incorrect Product Sent – If we send the wrong item, a return will be processed.
✔️ Product Not as Described – If the product does not match the description, it is eligible for return with valid proof.
4. Return Process
1️⃣ Contact Us – Customers must email or call Zetomart within 5 days of receiving the product.
2️⃣ Provide Video Proof – A clear, uninterrupted video of the package being opened is required.
3️⃣ Return Approval – Our team will review the claim and provide return instructions.
4️⃣ Return Shipment – The customer must send the product back using the provided return address.
5️⃣ Inspection & Refund – Once we receive and verify the product, a refund or replacement will be issued.
📧 Email: zetomart.com@gmail.com
📞 Phone: +92 345 8730677
5. Refund Process
✔️ Refunds will be processed within 7-10 business days after receiving the returned product.
✔️ Refunds will be issued through the original payment method (Bank Transfer, Easypaisa, JazzCash, etc.).
✔️ Cash on Delivery (COD) refunds will be sent via bank transfer or online wallets (not in cash).
🚫 Refunds will NOT be given if:
- The return request is made after 5 days.
- The product is used, damaged, or altered after delivery.
- The customer provides fake or edited video proof.
6. Order Delays & Delivery Issues
✔️ If an order is delayed due to courier issues, customers should contact Zetomart directly.
✔️ If the delivery rider makes a mistake, customers must report it to Zetomart customer support for resolution.
✔️ Zetomart is not responsible for courier delays, but we will assist in resolving the issue.
📞 Customer Support Contact: +92 345 8730677
7. Changes to the Returns & Refunds Policy
✔️ Zetomart reserves the right to modify this policy at any time.
✔️ Customers should review the policy periodically for updates.
✔️ Continued use of our website implies acceptance of the latest policy terms.
8. Contact Us for Support
For return or refund requests, reach out to us:
📧 Email: zetomart.com@gmail.com
📞 Phone: +92 345 8730677
📍 Location: Jampur, Punjab, Pakistan
Thank you for shopping with Zetomart! We are committed to providing a fair and transparent return process while ensuring the best service for our customers.